Practice management

Veterinary Teleradiology for General Practice: Your First 30 Days

The first month decides whether remote reading becomes a habit or an occasional rescue.

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Cover image for the article Teleradiology in General Practice: First 30 Days

Adding veterinary teleradiology to a general practice is less a project than a set of small habits. Here is how the first month tends to go when it goes well.

The practices that get the most from remote reading are the ones that treat the first month as deliberate practice: low-stakes studies early, urgent ones once the workflow is muscle memory. The weeks below are a realistic shape for that ramp.

Week One: Setup

  • Accounts created for everyone who submits studies.
  • Submission tested from your existing PACS with a real study.
  • Report delivery confirmed, including injection into the matching radiology order.
  • The three priorities explained to the team: Standard, STAT and Wet Read.

None of this needs a project plan. The Operations Team configures submission and report delivery, and the practice's part is a short session with the team, a test study from your own equipment, and agreement on which cases go out at which priority.

Week Two: Routine Submissions

Send Standard cases. Wellness findings, follow-up studies, anything where the day continues while the read is out. This is where the team learns what a good submission looks like: the views, the history, and the specific question.

The habit being built in this week is the clinical history. A submission that states the signalment, the presenting complaint, and the specific question returns a report aimed at that question; a submission with three words returns a generic one. The image quality guide and the vet tech guide to preparing images cover the details.

Week Three: Urgent Cases

By now the workflow is familiar enough to use under pressure. STAT returns X-ray and Fluoroscopy within 1 hour and CT, Ultrasound and MR within 4 hours. For the case where nothing moves until the answer arrives, a Wet Read is read while you wait.

It is worth deciding in advance who submits an urgent study, so the first STAT case is not also the first case that person has ever sent. Practices that make one early deliberate STAT submission on a suitable case find the real emergency far calmer.

Week Four: Review

Look at what actually changed. Turnaround received, studies that needed repeating, cases resolved in house that would previously have been referred, and client conversations that landed better because the report led with the conclusion. The onboarding guide covers the same ground in more detail.

The review also decides the standing arrangement: which studies always go out, which go out case by case, and how the priorities map onto the schedule. Writing that down, even as a few lines, keeps the habit from eroding back to occasional rescue use.

After the First Month

By now the practice has a working answer for the cases that used to stall: the overnight question, the borderline thorax, the client waiting on a decision. The measure that matters most is quieter than turnaround time. It is how rarely the team now ends a day with an unresolved imaging question.

Frequently asked questions

Common questions

How long does onboarding take?

Account setup, submission testing and report delivery are designed to be complete within Week One.

Who on the team needs training?

Anyone who acquires or submits studies, plus whoever reads reports back to clients. It is a short session, not a course.

Should a practice start with routine or urgent cases?

Start with Standard submissions on routine studies. It builds the habit before the first urgent case arrives.

What usually goes wrong in the first month?

Thin clinical history and missing views. Both are fixed by a short pre-submission checklist.

How is progress measured?

Track turnaround received, how often a study had to be repeated, and how many cases were resolved without referral.

Does the practice management system need to be connected?

Reports inject into the matching radiology order in ezyVet and Instinct where those systems are in use, and the list is growing.

Do we need to change how we acquire images?

No. Studies are submitted as standard DICOM from your existing equipment and PACS. Good technique and complete views matter more than new hardware.

What does a Wet Read look like in a general practice?

It fits the moments when a decision waits on imaging: a mass with unclear margins, a patient on the table, a client in the room. The targeted questions get answered while you wait.

Who do we contact during setup?

The Operations Team configures submission and report delivery during onboarding and stays reachable through the case chat and at +1 888-303-7237.

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